Terms & Conditions

We prepare all of our food by hand, in our kitchens. We comply food safety requirements for businesses in ACT.

We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with a phone call or a note in your order.

When selecting delivery time, please allow plenty of time for your order as we are at the mercy of traffic/delivery personnel which can be unpredictable.

We will attempt delivery of your order only once. If no one is available to receive it, the order will be taken back. You can still collect the food from our kitchen, before the close of business. If the food has been out for a long period of time, some items may no longer be safe for consumption. In such instances, we cannot provide a refund. Any uncollected orders will be donated to our charity partner at the end of day.

If you wish to add special instructions, you can do so up until 11am 2 working days before by emailing us at order@whiskntreat.com.au. Our working days are Thursday to Sunday - 10am-7pm.

Please read our terms and conditions carefully before ordering any products from our site. By accessing our site and placing an order you have agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact order@whiskntreat.com.au before you place an order or go to our contact us page.